Delivery Policy

Effective: 1 March 2025 • Last updated: 1 March 2025

1. Digital Delivery Only

IC Translating delivers all work electronically. No physical documents are mailed. Deliverables are sent via: email attachment, Secure FTP link, or a password-protected download link, depending on file size and sensitivity.

2. What Happens After Payment

1. Immediate (automated): Stripe payment confirmation sent to your email.
2. Within 4 business hours: IC Translating sends a project brief form requesting your source files, glossary, target audience information, and preferred delivery format.
3. Within 1 business day of receiving source files: We confirm the translator assignment, delivery date, and any scope clarifications.
4. At confirmed delivery date: Translated file(s) delivered in your requested format.
5. Within 14 days of delivery: Post-delivery support window for minor queries and corrections.

3. Standard Delivery Timelines

• Standard Package (up to 3,000 words): 5 business days from source file receipt
• Professional Package (up to 8,000 words): 4 business days from source file receipt
• Enterprise Package: Timeline confirmed per batch at project kickoff
• Express Delivery add-on: 48 hours for projects up to 3,000 words

All timelines start from receipt of complete source files, not from payment date. Incomplete source submissions restart the timeline when the complete file is received.

4. Delivery Formats

We deliver in the same format as the source unless otherwise specified. Standard formats: .docx, .pdf, .xlsx, .pptx, .xliff, .json, .xml, .srt. Request a specific format in the project brief form.

5. Late Delivery

If we cannot meet a confirmed delivery date, we notify you at least 24 hours in advance. For delays of more than 2 business days beyond the confirmed date without prior notice, contact hello@ictranslating.com for remediation.

6. Contact

hello@ictranslating.com • (614) 400-6098 • Mon to Fri, 09:00 to 18:00 CET